Complaints Resolution Policy
- Ways in which the end user can submit a complaint – For various reports or complaints, the client can contact us by phone, email, or postal service, information that can also be found in the Contact section.
- Contact details for receiving complaints:
Phone number: 0722 660 114
E-mail: office@gamuza.ro
Postal service address: str. Henri Coandă Nr 12, SIBIU
- Working hours for telephone contact: time interval 10:00-19:00, Monday-Friday and Saturday: 10:00-14:00
- Mandatory details included in the complaint:
- Full name
- Phone number
- E-mail address
- Order number
- Maximum deadline for filing a complaint: The maximum deadline for filing a complaint is 48 hours from noticing the defect.
- Maximum deadline for resolving complaints: 30 calendar days
- The response to the complaint will be sent by e-mail and/or postal service.
- Disagreements regarding the resolution of complaints can be settled amicably by agreement between the client and GAMUZA LEATHER SRL.
- The client/user has the following rights:
To resort to other extrajudicial complaint resolution procedures;
To address the competent court of law.